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Keep customers happy by embracing escalation
In an ideal world, a chatbot is self-contained and escalation is an obsolete concept. After all, if the chatbot is doing what it’s supposed to, shouldn’t it be able to handle any and all support…
What does the future have in store for Chatbots and Voice Assistants?
Trends and predictions from industry experts The conversational interface space continues to evolve. When we first launched nearly four years ago, Facebook chatbots were all the rage – enterprises…
Three questions to measure user satisfaction
Conversational interfaces are especially well-suited for gathering feedback. In any other interface, the user satisfaction question disrupts the experience by taking the user into another window or…
Four ways to create training data for your customer service chatbot
Natural Language Processing (“NLP”) is an integral component in creating a customer service chatbot that is effective at both understanding and satisfying users. A chatbot’s performance depends on its…
Brand Strategies for Conversational Interfaces
We recently hosted a meetup in NYC to discuss brand strategies in conversational interfaces. As the space continues to mature, more brands are getting involved and moving from experimental to…
Customer Service Chatbots: From Idea to Launch
According to Gartner, customer service chatbots are a technology to watch. In two to five years , Gartner analysts predict that chatbots are going to reach the Plateau of Productivity . You know…
Cracking User Acquisition and Discovery in Voice Skills
When developing a conversational experience, the journey doesn’t end with deployment. The next challenge developers face is user acquisition and discovery. After all, there’s no physical interface to…
Earplay’s Jonathon Myers talks conversational design
Jonathon Myers is the co-founder of Earplay , a voice interactive storytelling platform. He sat down with Dashbot and shared some of the insights he gathered through working in the voice space for…
Customer service chatbots – providing an effective solution
Customer service is one of the biggest areas of growth we see in chatbots. Enterprises want to be able to provide 24/7 support, but the costs to do so with live agents can be cost prohibitive…
6 Things Enterprises Need to Know About Conversational AI Design
Speakers: Lisa Falkson — Senior VUI Designer at Amazon Elle Chun — UX Conversational Designer at Sutherland Labs Joan Bajorek, Ph.D. — Linguist & Founder of Women in Voice Scott Ganz — Principal…
6 Tips for Designing Voice User Experiences
Think beyond the screen. We’ve talked to many developers and brands about their adventures building for voice interfaces such as Amazon Alexa and Google Home. Everyone always asks what team they…
User Acquisition & Monetization
Tips from the Experts Dashbot hosted a panel discussion on User Acquisition and Monetization Monday night at the Samsung Accelerator . The discussion offered fascinating insights into the strategies…